Mecklenburg County, NC Business License Guide: Charlotte and County Rules

Analic Mata-Murray
Written & reviewed by
Managing Editor · Communications & Journalism degree, PR and media specialist with 11 years of experience making complex information clear

Mecklenburg County, North Carolina

Accuracy date: May 18, 2026. Last updated: May 18, 2026. Next review date: September 18, 2026.

Starting a business in Mecklenburg County can be confusing because Charlotte, Mecklenburg County, the six towns, and the State of North Carolina all handle different pieces of the process.

This guide explains the local layers in plain English. It is a county-layer bridge page. It is not a substitute for checking the official city, county, state, or professional licensing office that applies to your exact business address and activity.

Bottom line

Mecklenburg County does not appear to operate as a one-stop countywide general business license office for every ordinary business. The county role is usually more specific: assumed name recording, business personal property tax listing, certain gross receipts or local business tax categories, food and facility sanitation permits, building and trade permits, inspections, GIS/address records, and some land-use or unincorporated-area coordination.

If your business is inside Charlotte, Cornelius, Davidson, Huntersville, Matthews, Mint Hill, or Pineville, the city or town may control zoning, home occupation rules, signs, local development approvals, special events, street vending, and other municipal approvals. Mecklenburg County may still handle health permits, building permits, business personal property tax listing, assumed name recording, and certain local tax collections.

At the state level, you may still need North Carolina Secretary of State entity registration, North Carolina Department of Revenue tax registration, employer unemployment insurance registration, sales and use tax registration, and professional or industry licenses. These are separate from local zoning or county health permits.

Important North Carolina privilege license note: North Carolina terminology can be confusing because older local pages and forms may still use words such as “business license” or “privilege license.” North Carolina professional privilege licenses are no longer required as of July 1, 2024, according to the North Carolina Department of Revenue, although some state privilege license categories remain for loan agencies, pawnbrokers, and check-casher companies. Always ask the office whether you are dealing with a general operating license, a special tax category, a zoning permit, or a state professional/industry license.

Start here: Charlotte, town, or unincorporated Mecklenburg?

Your first step is not to search for a generic “Mecklenburg County business license.” Your first step is to confirm the government jurisdiction for the exact business location.

A mailing address that says “Charlotte” does not always answer the licensing question by itself. A property may be inside Charlotte, inside one of the towns, in an extraterritorial jurisdiction, in unincorporated Mecklenburg County, or subject to special districts or overlays.

Use official map and address tools

  • Look up the property in Mecklenburg County GIS or POLARIS property records.
  • Check the parcel’s municipality, zoning classification, overlays, floodplain or watershed information, and any special tax district information shown in official systems.
  • Use the Mecklenburg County Address Management information if a project involves a new address, address verification, jurisdiction, ETJ, or building permit record.
  • Before signing a lease, buying equipment, building out a space, or applying for a tax account, ask the city, town, or county planning/zoning office whether your use is allowed at that address.

Quick address checklist

  1. Find the municipality. Is the address inside Charlotte, Cornelius, Davidson, Huntersville, Matthews, Mint Hill, Pineville, or outside municipal limits?
  2. Find the zoning jurisdiction. The zoning classification decides whether a business activity can operate at a property.
  3. Find the building permit path. Many building, electrical, plumbing, and mechanical permits in Mecklenburg County run through Mecklenburg County Code Enforcement.
  4. Find the health department path. Food, lodging, child care, pools, and similar facilities may involve Mecklenburg County Environmental Health.
  5. Find the state layer. Entity, tax, employer, sales tax, and professional license requirements are handled at the state or federal level, not by a city zoning counter.

Mecklenburg County business license, tax, and permit layer

Mecklenburg County has several business-facing offices. That does not mean every business receives one countywide general business license. In many cases, the county office is handling a specific item such as tax collection, business personal property listing, assumed name recording, food sanitation, or building code permitting.

County business license or local tax?

As of this update, the official county pages reviewed for this guide did not show a simple countywide “general business license” that every ordinary Mecklenburg County business must obtain before operating. Instead, Mecklenburg County’s official small business and tax pages point readers toward regulatory resources, municipal zoning, county code enforcement, health permits, tax collection, and state agencies.

Mecklenburg County’s Office of the Tax Collector administers and collects property taxes and certain gross receipts or business tax categories. The county’s own Tax Collector page lists business personal property and gross receipts categories such as room occupancy, prepared food and beverage, heavy equipment, vehicle rental, taxicab, attic sale, and beer and wine. Those are not the same thing as a universal business license for every business.

County office or layerWhat it may handleWho should check it
Register of DeedsAssumed business name / DBA filings recorded at the county level and uploaded to the statewide assumed name database.Sole proprietors, partnerships, LLCs, corporations, and other businesses using a name different from the owner’s legal name or registered entity name.
Office of the Tax CollectorProperty tax collection, certain gross receipts or business tax categories, prepared food and beverage tax, room occupancy, heavy equipment, vehicle rental, taxicab, attic sale, and beer and wine categories.Restaurants, prepared-food sellers, lodging operators, short-term rental hosts, heavy equipment rental businesses, vehicle rental businesses, taxi operators, event vendors, and businesses with taxable property.
County AssessorBusiness personal property listing and assessment.Businesses with machinery, equipment, furniture, fixtures, computers, supplies, leasehold improvements, or other taxable business personal property in Mecklenburg County.
Environmental HealthFood and facility sanitation permits, plan review, inspections, temporary food service, mobile food units, pushcarts, restaurants, meat markets, hotels, child care centers, schools, pools, and similar public health programs.Food businesses, food trucks, temporary event vendors, lodging operators, child care centers, pools, bars that prepare or serve regulated foods, and similar facilities.
Code Enforcement / LUESABuilding, electrical, plumbing, and mechanical permits; plan review; inspections; certificates of occupancy or compliance records.Storefronts, restaurants, salons, offices, warehouses, tenant upfits, change-of-use projects, remodels, signs, tents, and other construction or trade work.
GIS / Address ManagementJurisdiction, address, parcel, ETJ, zoning overlay, and mapping information.Any business deciding whether it is inside Charlotte, a town, or an unincorporated area.

County rules that may apply countywide

Some county functions can matter no matter which city or town you are in. Examples include assumed name recording with the Register of Deeds, countywide health department permits for food and facilities, business personal property listing, and county building permits or inspections where Mecklenburg County Code Enforcement is the permitting authority.

County rules that may depend on location or business type

Other rules depend on the business activity, the exact address, or whether the business is inside a municipality. For example, a prepared-food vendor at a Charlotte event may need to coordinate with Mecklenburg County Environmental Health, the City of Charlotte event permit process, the City Fire Prevention Bureau, and local prepared food and beverage tax requirements. A home-based business in a town may need town zoning approval rather than Charlotte zoning approval.

Charlotte and municipal layer

Charlotte is the largest local government in Mecklenburg County, but it is not the whole county. Mecklenburg County also includes the towns of Cornelius, Davidson, Huntersville, Matthews, Mint Hill, Pineville, and unincorporated areas.

If your business address is inside a city or town, that city or town may control the local land-use approval. This commonly includes zoning, home occupation rules, signs, street vending, right-of-way use, local event permits, parking, noise, and local code enforcement.

Charlotte businesses

For a Charlotte location, check the City of Charlotte before you assume a use is allowed. Charlotte’s zoning pages explain that zoning controls what uses can be made of a property. Charlotte’s permitting pages also explain that certain city permits can be required in addition to Mecklenburg County building permits.

Charlotte businesses should pay special attention to:

  • zoning use approval for the specific address;
  • home occupation rules for home-based businesses;
  • tenant upfit, change-of-use, certificate of occupancy, and building permit requirements;
  • sign permits and temporary signs;
  • street vending and right-of-way permits;
  • special event permits, food and alcohol rules, amplified sound, and public assembly permits;
  • prepared food and beverage tax registration if selling prepared food or beverages;
  • fire review or inspections for restaurants, tents, food vendors, assembly spaces, and special events.

Other Mecklenburg County towns

If the business is in Cornelius, Davidson, Huntersville, Matthews, Mint Hill, or Pineville, do not use a Charlotte answer as your final answer. Check that town’s planning, zoning, business, and permit pages. Mecklenburg County’s Code Enforcement small business page links readers to separate zoning resources for Charlotte and each town.

Town rules may differ on home occupations, signs, parking, food trucks, outdoor display, short-term rentals, mobile vendors, events, and certificates or permits. The town may also coordinate with Mecklenburg County for building permits or inspections.

Unincorporated Mecklenburg County

If the business is outside city or town limits, the Mecklenburg County and Charlotte-Mecklenburg planning/zoning framework may still matter. Charlotte’s zoning FAQ states that the zoning classification for a property is set by the governing body for the jurisdiction where the property lies, and that the Charlotte-Mecklenburg Planning Commission is the designated agency for the City of Charlotte and unincorporated Mecklenburg County. Use POLARIS and the appropriate planning office to verify the zoning classification before operating.

Assumed name / DBA layer in Mecklenburg County

North Carolina usually uses the term assumed business name. Many people also call this a DBA, fictitious name, or trade name.

If you do business in Mecklenburg County under a name that is different from your own legal name or your registered entity name, you may need to file an assumed business name certificate with the Mecklenburg County Register of Deeds.

Where to file

North Carolina assumed name filings are still filed with a county Register of Deeds office. The North Carolina Secretary of State maintains a statewide searchable database for assumed business name filings, but the local Register of Deeds office is the filing office.

Mecklenburg County’s Register of Deeds assumed name page says a person, partnership, corporation, limited partnership, or LLC doing business in Mecklenburg County under an assumed name should file a certificate with the Register of Deeds. The county page also warns that the Register of Deeds acts in an administrative capacity and does not verify whether the business name infringes on another business’s rights.

What an assumed name does and does not do

  • An assumed name filing helps connect a public business name to the owner or entity using it.
  • It is not an LLC, corporation, partnership agreement, tax account, seller’s permit, zoning approval, or business license.
  • It does not automatically give exclusive trademark rights to the name.
  • It does not mean the business activity is allowed at a particular address.

Before filing a DBA

Search the North Carolina Secretary of State assumed name database and the Mecklenburg County Register of Deeds records. Also consider business entity names, trademarks, domain names, and social media handles. The county can record a filing, but it does not clear the name for brand or trademark conflicts.

North Carolina state registrations and taxes

Local zoning or county health approval does not replace state registration. Many Mecklenburg County businesses need one or more state-level registrations.

Business entity registration

If you form an LLC, corporation, nonprofit corporation, limited partnership, or other registered entity, the North Carolina Secretary of State Business Registration Division is the state filing office. A sole proprietor using their own legal name may not need to form an entity with the Secretary of State, but may still need tax registration, assumed name filing, zoning approval, and industry permits.

An LLC or corporation is not the same thing as a business license. It creates or registers a legal entity. It does not give automatic permission to operate from a Charlotte storefront, sell food, build out a space, hire employees, or perform licensed professional work.

North Carolina Department of Revenue registration

Many businesses need a North Carolina Department of Revenue account ID number to file and pay taxes. NCDOR’s online business registration covers tax types such as withholding and sales and use tax. NCDOR also states that there is no fee to apply for a sales and use tax Certificate of Registration in North Carolina.

Check NCDOR if you sell taxable goods, certain taxable services, prepared food, products online, products at markets or events, or if you have employees and need withholding registration.

Employer registration

If you hire employees, check the North Carolina Division of Employment Security for unemployment insurance tax registration through NCSUITS. Also check federal employer requirements, workers’ compensation requirements, payroll tax withholding, and workplace postings.

Professional and industry licenses

North Carolina has many regulated occupations and industries. Check the NC.gov Professional Licenses & Permits page and the NC Business and Occupational License Database for state licenses that may apply to your business type.

Examples may include contractors, electricians, plumbers, HVAC contractors, real estate professionals, insurance producers, child care, salons, barbers, tattoo businesses, health care, motor vehicle dealers, alcohol-related businesses, lenders, pawnbrokers, and many other regulated fields.

State privilege license wording

North Carolina’s older “privilege license” wording is easy to misunderstand. NCDOR says professional privilege licenses are no longer required effective July 1, 2024, while licenses are still required for loan agencies, pawnbrokers, and check-casher companies. If an old website, form, or checklist says “privilege license,” verify whether it still applies to your business type and whether the office means a state privilege license, a local beer and wine license, a prepared-food tax account, or something else.

Zoning, home occupation, building, fire, health, food, and industry permits

For many small businesses, the local approval that matters most is not called a “business license.” It may be zoning approval, a home occupation permit, a change-of-use permit, a building permit, a health permit, a fire inspection, a sign permit, or a special event permit.

Zoning and use approval

Zoning decides whether your business activity is allowed at a specific property. Charlotte’s zoning FAQ says the zoning classification controls what use can be made of a parcel, and that POLARIS can be used to find zoning classification, parcel ID number, and municipality. Before you sign a lease, ask the zoning office whether your exact use is allowed.

Examples of zoning-sensitive businesses include restaurants, bars, auto repair, salons, day care, fitness studios, warehouses, contractors’ yards, manufacturing, retail shops, smoke shops, cannabis-adjacent businesses, short-term rentals, home-based businesses, and businesses with outdoor storage, signage, parking, deliveries, or customer visits.

Home occupation rules

Home-based businesses should check zoning first. Charlotte’s zoning FAQ says operating a business from a home must comply with the zoning ordinance adopted by the jurisdiction where the home is located. The City of Charlotte also refers to a customary home occupation permit for home-based businesses.

Do not assume that an online business has no local issue. A home office, inventory storage, employee visits, client visits, commercial vehicles, signage, shipping volume, noise, odors, food preparation, or equipment may trigger zoning or HOA concerns.

Building, trade, and certificate of occupancy issues

Mecklenburg County Code Enforcement issues building, electrical, plumbing, and mechanical permits for projects that require them. The county’s permitting page explains that permits are required for many commercial construction, reconstruction, alteration, repair, demolition, electrical, mechanical, and plumbing projects.

A business moving into an existing commercial space should ask whether the new use requires plan review, a change-of-use permit, a certificate of occupancy, fire review, accessibility upgrades, plumbing fixture review, grease interceptor review, parking review, or other agency approvals.

Food, restaurants, food trucks, and temporary food events

Mecklenburg County Environmental Health is a major local office for food and facility sanitation. Its Food and Facilities Sanitation Program handles plan review, permitting, and evaluation for restaurants, temporary food services, meat markets, hotels, child care centers, schools, mobile food units, pushcarts, and related facilities.

Food businesses should check both county health requirements and city or town rules. A Charlotte event food vendor may also need to coordinate with the City of Charlotte event process, City Fire Prevention Bureau requirements, prepared food and beverage tax registration, and any alcohol-related permits if alcohol is sold.

Mobile food units and food trucks should ask about health permits, commissary requirements, fire inspection, parking or vending location approval, city/town vending rules, sales tax, prepared food and beverage tax, and event-specific rules.

Fire review and special events

Fire review may matter for assembly spaces, tents, food vendors, cooking equipment, alcohol events, special events, change of occupancy, and commercial upfits. Charlotte’s event food page says food vendors at events are inspected by Mecklenburg County Health Department and the City Fire Prevention Bureau before the event opens.

Short-term rentals and lodging

Short-term rental rules can involve several layers: zoning, homeowners’ association restrictions, residential rental registration, fire or safety rules, state and local taxes, and room occupancy tax. Mecklenburg County’s Tax Collector lists room occupancy as one of its gross receipts tax types, so lodging operators should check the Tax Collector and the city or town where the property is located.

Contractors and trades

Contractors may face state licensing, local permits, and project-specific inspections. The North Carolina Licensing Board for General Contractors says a general contractor must be licensed in North Carolina if the contract is valued at $40,000 or higher. Electrical, plumbing, HVAC, and other trades can have their own state licensing boards. A business license or LLC does not replace those licenses.

What different businesses should verify

Business typeWhat to verify first
Home-based businessJurisdiction, home occupation rules, client visits, employees, inventory, commercial vehicles, signage, HOA rules, assumed name, business personal property, state tax registration.
Online sellerNCDOR sales and use tax registration, home zoning if inventory or operations are at home, assumed name, business personal property, platform tax rules, shipping and local pickup issues.
Food businessMecklenburg County Environmental Health, NCDHHS food rules if applicable, local zoning, fire review, prepared food and beverage tax, sales tax, commissary rules for mobile units, event permits.
Food truck or mobile vendorHealth permit, commissary, fire inspection, parking/vending location, city/town street vending rules, event approvals, sales tax, prepared food and beverage tax.
Storefront retailZoning use, lease restrictions, sign permits, building and trade permits, certificate of occupancy/change of use, sales tax registration, business personal property listing.
Restaurant, bar, or cafeZoning, health plan review and permit, fire review, building/plumbing/electrical/mechanical permits, grease and waste rules, sales tax, prepared food and beverage tax, alcohol permits if applicable.
Contractor or handymanState contractor or trade license thresholds, local permits for each project, business personal property, home occupation or contractor yard zoning, commercial vehicle rules, insurance requirements.
Salon, barber, spa, tattoo, or body art businessState professional board licensing, zoning, certificate of occupancy/change of use, health or sanitation rules, building/plumbing permits, signs, business personal property.
Short-term rental or lodgingMunicipal zoning, residential rental registration if applicable, HOA rules, room occupancy tax, sales and use tax, fire/safety requirements, property tax classification issues.
Special event vendorEvent permit, temporary food permit if food is sold, fire inspection, insurance, prepared food and beverage tax, sales tax, alcohol rules, city or town vending requirements.

Common mistakes in Mecklenburg County

  • Assuming Charlotte equals Mecklenburg County. Charlotte is only one local jurisdiction. Cornelius, Davidson, Huntersville, Matthews, Mint Hill, Pineville, and unincorporated areas may have different local zoning and permit rules.
  • Searching only for “business license.” The real requirement may be a zoning permit, assumed name, tax account, health permit, certificate of occupancy, sign permit, or professional license.
  • Relying on old privilege license wording. North Carolina privilege license rules have changed. Ask the agency what current filing, tax, or permit actually applies.
  • Forming an LLC and stopping there. An LLC is not a zoning approval, seller’s permit, health permit, employer account, professional license, or building permit.
  • Signing a lease before checking zoning. A landlord’s approval does not prove the city, town, or county will allow the use.
  • Ignoring business personal property. Equipment, computers, furniture, fixtures, supplies, and leasehold improvements may need to be listed with the County Assessor.
  • Assuming a home business is invisible to zoning. Customer visits, employees, signs, equipment, inventory, shipping, food, noise, odors, or commercial vehicles can matter.
  • Treating food as ordinary retail. Food businesses often need health review, inspections, fire review, state tax registration, and local prepared food and beverage tax compliance.
  • Paying a third-party site for a sales tax number. NCDOR says there is no fee to apply for a North Carolina sales and use tax Certificate of Registration.

What to ask when you contact an agency

Before calling or emailing, write down your exact business activity, business address, whether it is home-based, mobile, online, storefront, food-related, or event-based, whether customers will visit, whether you will have employees, and whether construction or a change of use is involved.

Phone or email script

Hello, I am planning to operate a [business type] at [address or general location] in [Charlotte / town name / unincorporated Mecklenburg County]. I am trying to confirm the current requirements before I pay for or file anything. Can you tell me:

  1. Is this address inside your jurisdiction?
  2. Is this business activity allowed under the zoning rules for this property?
  3. Do I need a zoning permit, home occupation permit, change-of-use approval, certificate of occupancy, sign permit, building permit, fire inspection, health permit, or special event/vendor approval?
  4. Does your office require any local tax registration, prepared food and beverage tax filing, room occupancy filing, beer and wine license, or other business tax account for this activity?
  5. Should I also contact Mecklenburg County Environmental Health, Mecklenburg County Code Enforcement, the Register of Deeds, the County Assessor, NCDOR, the Secretary of State, or a state licensing board?
  6. Are there current forms, checklists, or online portals I should use?

If you are inside Mecklenburg County, the City of Charlotte’s contact page says residents within Mecklenburg County can dial CharMeck 311, and callers outside the county can use the listed outside-county number. For non-Charlotte towns, use the town’s official planning, zoning, or administration contact page.

Official sources

Use these official sources to verify the current rule for your exact address and business type.

FAQ

Does Mecklenburg County require every business to get a county business license?

Not based on the official pages reviewed for this guide. Mecklenburg County has business-facing tax, health, building, recording, and permit offices, but the county does not appear to issue one general countywide business license for every ordinary business. You should still check county offices for assumed names, business personal property, health permits, building permits, and business-type taxes that apply to your activity.

Does Charlotte require a business license?

Do not assume Charlotte has one simple license for every business. Charlotte and Mecklenburg County materials still use “business license” or “Business Privilege License Office” wording in some contexts, especially for certain taxes, beer and wine, prepared food and beverage, events, and older zoning materials. Ask Charlotte or CharMeck 311 what current local filing applies to your exact business type. Even if no general license applies, zoning, home occupation, sign, event, street vending, building, fire, or health approvals may still be required.

If my address says Charlotte, do I follow Charlotte rules?

Maybe, but do not rely only on the mailing city. Use Mecklenburg County GIS or POLARIS to confirm the parcel’s municipality, zoning jurisdiction, and overlays. A postal address can be misleading for licensing and zoning purposes.

What if my business is in Cornelius, Davidson, Huntersville, Matthews, Mint Hill, or Pineville?

Check that town’s official planning, zoning, business, and permit pages. Town rules may control home occupations, signs, local permits, special events, vending, parking, and land use. Mecklenburg County may still handle building permits, health permits, assumed names, tax listing, and some tax collection functions.

Where do I file a DBA in Mecklenburg County?

North Carolina calls this an assumed business name. In Mecklenburg County, assumed name certificates are filed with the Mecklenburg County Register of Deeds. The filing is also uploaded to the statewide assumed business name database maintained by the North Carolina Secretary of State.

Is an LLC the same as a business license?

No. An LLC is a business entity. It does not replace local zoning approval, an assumed name filing, a sales tax account, employer registration, health permit, building permit, certificate of occupancy, or professional license.

Do home-based businesses need local approval?

They may. Home-based businesses should check the zoning rules for the jurisdiction where the home is located. Charlotte refers to customary home occupation requirements, and other towns may have their own home occupation rules. Customer visits, employees, signs, inventory, food preparation, equipment, noise, odors, or commercial vehicles can change the answer.

Do online businesses in Mecklenburg County need anything local?

Possibly. An online business may still need NCDOR sales and use tax registration, an assumed name filing, business personal property listing, and home occupation approval if it operates from a home. If customers visit, inventory is stored, employees come to the home, or commercial vehicles are used, local zoning questions become more important.

Who handles restaurant or food truck permits?

Start with Mecklenburg County Environmental Health for food and facility sanitation. Also check the city or town for zoning, vending location, event, fire, sign, parking, and right-of-way rules. Restaurants, food trucks, pushcarts, temporary food event vendors, and bars serving regulated food may have different permit steps.

Who handles building permits and certificates of occupancy?

Mecklenburg County Code Enforcement is the main official source for building, electrical, plumbing, and mechanical permits in Mecklenburg County. City or town zoning and land development approvals may also be required, especially in Charlotte or one of the towns.

Do I need to list business property with Mecklenburg County?

Businesses with taxable personal property should check the Mecklenburg County Assessor. The county describes business personal property as property owned by a business or used by an individual for income purposes, including items such as machinery, equipment, furniture, computers, supplies, and leasehold improvements.

What should I do before paying a filing company?

Check the official agency first. NCDOR states there is no fee to apply for a North Carolina sales and use tax Certificate of Registration. Filing companies may be useful for some people, but they do not replace official verification from the city, county, state tax agency, Secretary of State, health department, or licensing board.

Informational disclaimer

This guide is for general informational purposes only. It is not legal, tax, accounting, insurance, employment, immigration, real estate, or professional licensing advice. Business rules can change, and the correct answer depends on your exact location, business activity, ownership structure, and industry. Always confirm current requirements with the official city, town, county, state, or professional licensing agency before you file, pay, sign a lease, build out a space, or start operating.

Analic Mata-Murray, Managing Editor at businesslicenseguide.com
About the author
Analic Mata-Murray
Managing Editor, businesslicenseguide.com
🎓 BA Communications & Journalism 📋 11+ years in benefits navigation 🌎 Bilingual English / Spanish 🤝 Salvation Army volunteer translator

Analic Mata-Murray holds a Communications degree with a focus in Journalism and Advertising from Universidad Católica Andrés Bello. For over 11 years, she volunteered as a translator for The Salvation Army — sitting across the table from Spanish-speaking families trying to access government programs, emergency housing, and poverty relief when they needed it most.

What she learned in that work shapes everything on this site: most people who don't get help don't miss out because they don't qualify. They miss out because nobody bothered to explain the system in plain English.

As Managing Editor of Business License Guide, Analic oversees every guide published here. Her job is simple — If a guide is vague, jargon-heavy, or out of date, it doesn't go live.